What is Voice Calls?
Voice Calls or Outbound Dialer (OBD) is a technology that automates bulk voice calls to mobile/telephone users and playing pre-recorded messages. Bulk Voice Calls or Outbound dialer system can dial out the required set of phone numbers and play the recorded prompts (messages) and also gather touch-tone inputs from the end-users to measure the response of the bulk Voice Calls campaign.
Voice Calls platform from SMS Panel has been conceptualized based on latest technology trends to handle bulk Voice call traffic for both inbound as well as outbound service models. The bulk voice call platform provides state of the art functions required for Outbound Dialers with a modular and scalable architecture that can be customized to suit requirements of the enterprises.
Many of the modern day marketers have chosen voice broadcasting as a promotion medium to reach out to the large Indian audience in their regional language to create a personal touch. Moreover close to 90% of Indian population being non English speaking, marketers/enterprises chose bulk Voice Calls or outbound dialer as a solution to reach them in their own language.
SMS Panel Bulk Voice Calls or Outbound dialer platform is strengthened with the wide array of features which range from retry mechanism for bulk voice calls, DNC (Do Not Call) mobile numbers filtering, instant response to bulk voice broadcasting via touch tones (user pressing keys), scheduling the Voice Calls campaigns at predefined date & time and integration of inbound as well as outbound calls with third party applications.
With the alarming growth of mobile subscribers in India, mobile marketing strategy has become almost inevitable for the marketers. With the universal reach of Voice Calls (independent of handset & SIM), bulk voice calls or outbound dialers have a very important role to play in reaching this large Indian target audience in their local language and with high emotional connect provided by Voice Calls.
- Outdial and Retry mechanism
- The system can make multiple outbound calls at a time. For voice calls that do not get completed as the userís phone is busy, not-reachable etc, retry mechanism is available
- DNC list for each campaign
- The entire DCN (Do Not Call) mobile number database will be filtered for each campaign
- Multi channel dialing
- Our outbound dialer platform in capable of dialing parallel calls for quick completion of the campaign. i.e. 100 parallel calls can be initiated which can be increased or decreased as per requirement
- Get user response through Touch-tones
- We provide you a facility integrate a user response via pressing various keys on mobile phone/telephone
- Call forwarding option
- We provide you a facility to play an automated call (IVR) for an incoming call and on choosing a right option (Press 5 to talk to our Executive) and automatic call forwarding can be enabled
- Integrate with third party
- Integration with third-party systems like Websites, applications, ERP or CRM systems can be done on real-time using standard method like HTTP for outbound as well as inbound voice calls
- Scheduling Bulk Voice campaigns
- You can schedule your voice campaign on a predefined date and time. The called will be dialed out only at that time. Multiple messages can be scheduled with overlapping time/date ranges. These are handled independently of each other
- Voice Calls charging only on successful calls connected
- We will charge only those calls which are successfully connected to the end users. Complete report for the successful calls will be shared
- We will share the extensive real-time reporting on the behavior of the voice campaign
- Personal Touch: Voice message has greater emotions compared to text; hence a more personal way of communicating.
- Reach out to large Indian target audience which is not well versed in English language.
- Get instant response by using interactive features (Asking users to press a key for their response).
- You will be charged only for successful calls connected.
- Complete real-time reporting to measure the response of the campaign.
- Voice Calls is handset or SIM independent, hence can be used universally for all mobile users.
- Extremely helpful for marketers who want to promote their products/services in rural market.
- end message in your own recorded voice (no system generated prompt).
- Even we can record your message in our state of the art digital recording studio.